Online shop

The payment deadline depends on the selected payment method:

• Credit card / Apple Pay / Google Pay / Klarna / PayPal (via Stripe or Zaver): The amount will be charged only when the goods are shipped. However, a pre-authorization for the invoice amount will be made.

• Prepayment (bank transfer): The amount must be fully received in our account before shipping.

• Zaver (e.g. installment payment or "Pay later"): The payment deadline depends on the terms set by Zaver, which will be displayed to you during the order process.

We offer the following payment methods in our online shop:

• Credit Card (Visa, Mastercard, Amex – via Stripe or Zaver)

• Klarna (Pay later, Pay in installments – via Stripe or Zaver)

• PayPal (via Stripe)

• Apple Pay & Google Pay (via Stripe, on compatible devices)

• Zaver (e.g. "Buy now, pay later", installment payment)

Please note: Available payment methods may vary depending on your country, device, and order value. The specific options applicable to your purchase will be shown at checkout.

Paying by credit card is absolutely secure with us. We work with certified payment service providers such as Stripe and Zaver, who use the latest encryption technologies (TLS/SSL) and 3D Secure procedures (e.g. Visa Secure, Mastercard Identity Check). Your credit card details are never stored on our servers, but are processed exclusively in encrypted form via secure connections.

The Loewe warranty is 2 years and is a voluntary manufacturer's warranty. The statutory rights are not limited by the warranty. Thus, the services from the 2-year Loewe warranty are to be understood as a supplement and not as a replacement for the rights granted by consumer protection law.

Further information can be found in our General Terms and Conditions.

To return an item – whether under the right of withdrawal, due to a defect under the statutory warranty or a guarantee issued by Loewe – Loewe must be informed in advance of the planned return. The customer has the following options for this:

1. The customer can fill out a return form provided by Loewe on the Loewe website (Return (loewe.tv)).
2. Visit LOEWE | Support to arrange a return.

To return a purchased product to Loewe – after prior inspection by Loewe or an authorized partner – only the return form must be used or our SUPPORT must be contacted. The original packaging must be used for the return to avoid transport damage.

Any refunds will be made automatically to the account used for payment. If payment is made by invoice or prepayment, the refund will be transferred to the account from which the payment was made. If payment is made by credit card, the refund will be made to the associated credit card account.