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General Terms and Conditions (“Terms”)

of the Loewe Technology GmbH, Industriestraße 11, 96317 Kronach - Version: December 2020

 

 

of the Loewe Technology GmbH, with its headquarters in Industriestraße 11, 96317 Kronach, Germany, entered in the commercial register of the Administrative Court Frankfurt am Main under HRB 117013 (“Loewe“).

 

1)                   General

 

These Terms apply for all business relations between Loewe and their business partner insofar as that entrepreneur is a legal entity under public law or a special fund under public law (“Customer”) as defined in § 14 of the German Civil Code (BGB). The Terms apply exclusively and shall take precedence over any deviating, conflicting or supplementary general terms and conditions of the Customer, even if these are not expressly contradicted by Loewe or Loewe delivers without reservation. Individual agreements between Loewe and the Customer shall take precedence over these Terms if that has been explicitly agreed. Subject to proof to the contrary, a written contract or written confirmation by Loewe shall be authoritative for the content of such agreements.

 

In the event of continuing business relations, our Terms shall also apply to future offers, deliveries and services to the customer without renewed express reference to them.

 

2)                   Orders and offers, concluding a contract

 

The Customer’s order represents a binding proposal. Loewe can accept that either by means of an order confirmation or a delivery within one week. Offers from Loewe are always without engagement.

The scope of the delivery and/or service is defined authoritatively by our order conformation, or insofar as that is not available, our offer or our currently valid price list.

Loewe's industrial property rights in connection with its catalogues, technical documentation (eg drawings, plans and calculations) and other product descriptions and documents made available to the Customer shall remain the property of Loewe. Such documents may not be passed on third parties without written consent from Loewe.

 

Loewe reserves the right to make technical changes insofar as they do not impair the value and usability of the products.

 

3)                   Prices

 

The prices valid on the date of the order are applicable. Prices specified by Loewe are net prices plus the correspondingly valid turnover tax.

 

4)                   Payment terms, price reductions, offsetting, assignment

 

The invoiced amounts are generally due immediately and without deduction, otherwise payable before the due date specified on the invoice. The invoice amounts are to be paid into one of the Loewe bank accounts specified in the invoice.

In the event of payment after the due date, default shall automatically occur in accordance with the statutory provisions. Loewe reserves the right to charge default interest of 8 percentage points above the base rate from the date of default. Loewe may offset payments against the oldest outstanding debt, even if the payment is earmarked for a specific purpose. In the event of payment arrears, discounts shall be forfeited in any case.

Loewe shall be entitled to make outstanding deliveries against advance payment or provision of security or to withhold outstanding deliveries if circumstances arise after conclusion of the contract which reduce the creditworthiness of the customer and which could jeopardise payment of Loewe's outstanding claims from the respective contractual relationship.

Bonuses shall, in principle, be granted for sales that have been paid for.

The Customer shall only be entitled to offset or exercise rights to refuse performance insofar as their counter claims have been recognised by Loewe or have been legally established. Loewe shall be entitled to assign their claims to third parties.

 

5)                   Delivery terms

 

Delivery dates are agreed on an individual basis or specified by Loewe on accepting an order. The agreed delivery period is an intended delivery period unless explicit agreements to the contrary were made.

If Loewe is unable to meet a binding delivery deadline for unforeseeable reasons for which they are not responsible ("impossibility of delivery"), Loewe shall inform the Customer of this without delay and specify a new delivery date. If the delivery is again not available within the new delivery period, each party shall be entitled to withdraw either in whole or in part from the respective contract; in such cases, payments already made by the ordering party shall be refunded by Loewe without delay. Delivery shall be deemed to be impossible eg in the event of delayed delivery to Loewe by their upstream supplier, insofar as Loewe is not responsible for this, strikes, fire, lawful lockouts, lack of labour, energy or raw materials, difficulties in obtaining necessary official permits or official measures affecting us or our suppliers. If delivery is delayed by more than eight weeks, the Customer shall, in any case, be entitled to withdraw from the contract.

Loewe shall only be entitled to make partial deliveries and/or render partial services if

  • the partial delivery/performance is usable for the customer within the scope of the contractually agreed purpose of the delivery or performance,
  • the delivery of the remaining and missing products or services is assured and
  • the Customer does not incur any significant additional effort or costs (unless Loewe agrees to bear such costs),
  • a non-availability of the service or products occurs; Loewe shall inform the Customer of this without delay.

 

If the Customer is in default with payments under a contract, Loewe may withhold deliveries until settlement without themselves being in default.

 

6)                  Dispatch and transferring of risk

 

Within Germany, delivery shall be made "free domicile" according to DPU, Incoterms 2020, unless another form of delivery has been agreed between the parties. If such a different form of delivery is agreed, this shall not lead to an adjustment of the remuneration or price reduction.

The risk passes upon delivery to the delivery address specified by the Customer. In this case, Loewe shall bear the costs of transport and the transport insurance to this location.

Insofar as the Customer undertakes the transport themselves and/or is responsible for it themselves, the risk shall pass to a forwarding agent or carrier commissioned by the Customer. The Customer shall obtain appropriate transport insurance themselves.

In the event of default in acceptance or other delays for which the Customer is responsible, the risk shall pass to the Customer at the beginning of the default or delay. If the Customer is in default of acceptance, they shall bear the costs as well as the risk of loss and damage of all returns.

In the case of cross-border traffic, delivery shall be made at Loewe's discretion either "FOB German sea/airport" or "carriage paid free German border", unless otherwise agreed.

The costs for special packaging or special modes of shipment shall be borne by the Customer. - If transport and/or packaging by Loewe has been agreed, the manner of packaging and shipment of the delivery shall be incumbent upon Loewe.

At the request of the Customer, Loewe shall insure the respective consignment in their name and at their expense against theft, breakage, transport, fire, and water damage.

 

7)                   Retention of Title

 

Goods delivered by Loewe shall remain the property of Loewe until payment has been made in full ("reserved goods") and shall be properly stored by the Customer and insured at his expense at replacement value.

In the event of processing, combining, or mixing the reserved goods with other items not belonging to Loewe, Loewe shall acquire a co-ownership share in the new item to a degree in proportion with the invoice value of the reserved goods to the invoice values of the other processed, combined, or mixed items at the time of processing.

 

The Customer is entitled to resell the reserved goods in the ordinary course of business provided that the aforementioned security interests are safeguarded. The Customer hereby assigns all claims from the resale of the reserved goods to Loewe in full by way of security until complete fulfilment of claims thereto with all rights and is obliged to disclose these claims to Loewe if they do not meet their payment obligation. Loewe accepts this assignment. The Customer shall be entitled to collect these assigned claims from their customers in their own name. If Loewe is only a co-owner, the assignment of the claim to Loewe shall only be made up to the amount of our claims against the Customer. Loewe shall be entitled to disclose the assignment to the customers if the Customer is in arrears with payments.

The Customer may not assign, pledge, or transfer by way of security the reserved goods and the assigned claims. The securities provided in favour of Loewe may amount to a maximum of 120 % of the outstanding claims. Loewe shall release securities exceeding 120 % of the outstanding claims at their own discretion at the request of the Customer.

If third parties assert claims to the reserved goods, the Customer shall inform them of the existing reservation of title. The Customer shall inform Loewe of this without delay. Any costs incurred by Loewe shall be borne by the Customer.

 

8)                  Defects and warranty

 

The warranty period is limited to 12 months in the case of new goods, commencing with the delivery of the goods to the Customer in accordance with the agreed terms of delivery or, if applicable, with the acceptance in the case of a contract for work and services. The warranty for used goods is excluded. Only the direct purchaser is entitled to warranty claims and these are not assignable without our consent. Our warranty obligation extends to new products. A warranty shall only be deemed to have been assumed by us if Loewe has designated a property as "guaranteed" in writing. Certain properties shall then only be deemed as having been assumed by us if Loewe has confirmed them in writing.

The Customer is obliged to inspect incoming goods. We must be notified in writing of any recognisable defects, shortages, or incorrect deliveries, as well as transport damage immediately, but no later than 7 days after delivery, and in any case before the delivery is processed, mixed, or installed. Otherwise, the delivery shall be deemed to have been approved, unless we or our legal representatives are guilty of fraudulent intent. We must also be notified of hidden defects in writing without delay, but no later than 7 days after their discovery. Loewe shall be given the opportunity to ascertain the notified complaints. This period shall not apply to claims for damages by the Customer arising from injury to life, limb, or health or from intentional or grossly negligent breaches of duty by Loewe or its vicarious agents; these claims shall become invalid in accordance with the provisions of statutory limitations. Furthermore, the special statutory provisions concerning third parties' claims for restitution of property, fraudulent intent on the part of Loewe and claims under a right of recourse against Loewe in the event of delivery to a consumer shall remain unaffected.

The warranty shall be limited to rectification or replacement at Loewe's discretion. Withdrawal from the contract and/or a reduction in price shall be excluded unless rectification and/or replacement repeatedly fail within a reasonable period set by the Customer. Furthermore, withdrawal from the contract shall be excluded if there is only an insignificant defect. Insofar as Loewe has rendered defect-free partial performance, withdrawal from the overall agreement shall only be permissible if the Customer can prove that there is no longer any interest in the partial performance by Loewe. The Customer shall send the defective goods to us for rectification at his own risk unless the return shipment is not possible due to the nature of the delivery. Loewe shall bear the usual transport costs, but only from the place to which the defective goods were delivered in accordance with their intended purpose and up to a maximum of the purchase price. In the event of justified notices of defects, payments may only be withheld to an extent that is in reasonable proportion to the defects that have occurred. If the notice of defect is unjustified, Loewe shall be entitled to demand reimbursement of the expenses incurred from the ordering party.  The acknowledgement of material defects by Loewe must always be in writing. Our warranty shall not extend to the suitability of the delivery item for the purpose intended by the customer which deviates from the usual purpose unless this has been agreed in writing. The warranty shall lapse in particular if the Customer uses the goods improperly or inappropriately, in the event of faulty assembly, commissioning by the Customer or third parties, in the event of wear and tear and natural deterioration, in the event of faulty or negligent handling or if the Customer modifies the delivery item or has it modified by third parties without Loewe's consent and the rectification of defects is thereby rendered impossible or unreasonably difficult. In any case, the Customer shall bear the additional costs of remedying the defect resulting from the modification. Any claims by end customers (consumers) arising from product liability must be notified to Loewe by the Customer without delay.

 

9)                  Liability

 

Loewe shall be liable without limitation for damages based on intentional or grossly negligent breaches of contract by us or our legal representatives, in the event of fraudulent intent or liability claims based on the Product Liability Act, as well as for personal injury and warranted/guaranteed characteristics. Otherwise, liability is excluded or limited in accordance with the following provisions.

Loewe shall also be liable for damages of any kind based on slightly negligent violations of essential contractual obligations - ie obligations the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the Customer may regularly rely. However, liability is limited to the extent that these damages are typical for the contract and reasonably foreseeable for Loewe.

The above liability provisions shall also apply to claims in tort and to the fault of vicarious agents and legal representatives. Loewe shall only be liable for vicarious agents and executives in the event of intent or gross negligence.

 

10)                Confidentiality

 

The Customer undertakes as a matter of principle to maintain comprehensive confidentiality for an unlimited period of time with regard to all our business and trade secrets and our product know-how and technical knowledge of which he becomes aware in the course of business contact with us.

The Customer also undertakes to process Loewe's personal data only in accordance with the provisions of the Basic Data Protection Regulation and/or the relevant laws.

 

11)                 Choice of law and place of jurisdiction

 

Place of jurisdiction is Coburg. However, Loewe may also choose to bring an action at the place of the Customer's registered office. The place of performance shall be Kronach.

German law shall apply exclusively to the exclusion of international private law and the provisions on the international sale of goods (CISG).

 

12)                Severability clause


Insofar as these Terms contain loopholes, those loopholes shall be deemed to be filled by such legally effective provisions as the contracting parties would have agreed on in accordance with the economic objectives of the contract and the purpose of these Terms if they had known about the gap. Should any individual provisions in these Terms be entirely or partially invalid, the validity of the remaining provisions shall remain unaffected.

 

Acknowledged and accepted for the business relationship (can also be included without signature):

 

............................................................                                

Place, date                   

                                                                      

...........................................................

Company name/Stamp/Signature
(Name in block capitals)

 

 

 

 

 

 

 

 

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T&Cs

General terms and conditions for consumers (T&Cs)

The following terms and conditions apply to contracts concluded online within the meaning of § 13 German Civil Code (BGB) via www.shop.loewe.tv between Loewe Technology GmbH, hereinafter referred to as "Loewe", and consumers. 

 

§ 1 Scope, definitions

(1) For the business relationship between Loewe and customers who are consumers, the version of the following general terms and conditions that was valid at the time the order was placed shall apply exclusively. Deviating terms and conditions of the customer shall not be recognised, unless Loewe expressly agrees to their validity in writing.

(2) Customers are deemed to be consumers if the purpose of the ordered deliveries and services cannot be predominantly attributed to their commercial or independent professional activity. By contrast, entrepreneurs are any natural or legal persons or private companies who, by concluding the contract, are conducting their commercial or independent professional activity.

(3) Customers who wish to conclude contracts with Loewe for commercial purposes, in particular commercial resale (as entrepreneurs within the meaning of § 14 BGB), are referred to our offers for specialist dealers. These are subject to separate terms and conditions.

(4) Where orders for the purpose of commercial resale are made via the portal that is intended for consumers, Loewe reserves the right to withdraw from the contract and to assert further claims.

 

§ 2 Conclusion of contract

(1) You can select the products from the Loewe product range that are specified in § 3 and place these in your shopping basket via the "Add to shopping basket" button. By clicking on the "Place order" button, you will submit a binding request for the purchase of the goods in the shopping basket. You can change and view the data at any time before submitting the order. Before you can submit the order you must accept these terms and conditions, including the relevant data protection regulations, by clicking on "Accept terms and conditions".

(2) Loewe will send you an automatic order acknowledgement by e-mail, in which your order is listed in full and which can be printed out via the "Print" function. This automatic e-mail serves as proof that your order has been received by Loewe. However, the contract will only come into effect when a declaration of acceptance is issued by Loewe, which is sent via a separate e-mail (order confirmation). In this e-mail or in a separate e-mail, and at the latest when the goods are delivered, Loewe will send the contract text (consisting of the order, terms and conditions and order confirmation) via a permanent data carrier (e-mail or printout).

(3) The contract is concluded in German on the basis of the German language version of these terms and conditions. Translations into other languages are not considered to be legally binding. If translations are provided, these are only intended to facilitate understanding.

 

§ 3 Prices for chargeable products and software

(1) All Loewe price offers are non-binding, unless explicitly stated otherwise. The material properties and colours displayed in the product presentations and descriptions in the web shop may differ slightly from the products' actual properties.

(2) Within the meaning of this contract, products are all goods (including software) that are displayed in the web shop. Within the meaning of this contract, software refers exclusively to the software, (including apps), program libraries, utilities, tools or other computer or program code in object (binary) or source form that Loewe delivers directly, as well as the related documentation. Where no separate licence terms apply, Loewe grants a non-exclusive, non-transferable, non-sublicensable right to use the respective software. For third-party software, the licensing provisions of the manufacturers or licensors apply exclusively. Where possible, you will be informed about the respective licensing conditions and will be given the opportunity to accept them.

(3) When registering products purchased from us, please provide the following information: product details, serial number, date of purchase and dealer. A legally binding guarantee will only be issued if this information corresponds to your purchase receipt.

(4) If you receive additional third-party services (internet radio), only the MAC address that you provide will be sent to the provider.

(5) We use the data entered by you in our Customer Care database with your consent for the purpose of quality control and/or to make online services available to you.

 

§ 4 Material defects, Loewe service partners, other services and guarantees by Loewe related to online shipping

(1) Loewe is liable for material defects in accordance with the applicable legal provisions, in particular §§ 434 et seq. BGB.

(2) Services within the meaning of this agreement are all services provided for Loewe by Loewe partners in online trading as described in § 11. Loewe partners within the meaning of this contract are exclusively retailers, trading partners and technical service partners that are approved by Loewe and are authorised to provide services on behalf of Loewe. When shopping online, you will be given the opportunity to choose your own Loewe partner in your area, which will fulfil your warranty and guarantee claims as well as deliveries on behalf of Loewe. The performance of services and deliveries by the selected Loewe partner exempts Loewe from its own performance obligations.

(3) Loewe is only obligated to honour guarantees to the extent described in the Loewe order confirmation or similar information provided by Loewe. Loewe hereby reserves the right to continually develop products and services and consequently to change the subject matter of the contract at any time, provided that at least the equivalent functionality and performance is ensured. However, after the order confirmation is issued, Loewe will only implement significant changes in consultation with the customer.

(4) The European Commission provides a platform for online dispute resolution (ODR). The platform can be found at http://ec.europa.eu/consumers/odr/. Enquiries can also be directed to eu.os@loewe.de.

 

§ 5 Delivery times, (partial deliveries, availability and specialised trade deliveries)

(1) Delivery times specified by Loewe are calculated from the date of the order confirmation for prepaid orders. Unless a delivery time for the respective goods is specified in the Loewe online shop, the delivery time is generally 14 days. Loewe is entitled to dispatch partial deliveries; this applies in particular to larger orders with multiple delivery times.

(2) In order to ensure high quality standards and the availability of technically experienced customer service staff, Loewe  reserves the right to arrange delivery of its own products or certain other selected products exclusively by means of a specialist dealer. Loewe will only deliver to consumers who have their usual place of residence (invoice address) in one of the following countries and can specify a delivery address in the same country: Germany.

(3) If a specific product group is supplied exclusively via a specialist dealer, we will pass on the order information and your contact preferences to the latter for the purpose of arranging a delivery date. (Specialist courier) The specialist courier is only required to make two attempts at delivery. If you are responsible for the failure of both delivery attempts, Loewe will be released from its obligation to perform delivery. Loewe may also charge you for any associated costs, in particular storage costs.

(4) If the product mentioned in your order is either temporarily or permanently unavailable, Loewe will notify you as soon as possible by e-mail. In the case of a delivery delay of more than two weeks beyond the indicated delivery time, you have the right to withdraw from the contract. This does not affect your statutory right to cancellation. If the product is not permanently available, Loewe will not confirm the order and no contract will be concluded in this case. Any payments already made will be reimbursed. 

 

§ 6 Freight damages, returns, delays in delivery

(1) We ask you to check shipments for missing, incorrect or damaged products and/or packaging as far as possible and to record these on the freight letter before signing. The goods must be returned in suitable packaging that prevents damage during transportation. Loewe recommends using the original packaging to return goods. Should you require assistance, please contact your dealer or our customer service.

(2) Delays in delivery are only established by Loewe upon receipt of a written reminder. On request, you must declare in writing within a reasonable period of time whether you wish to continue to insist on delivery or to exercise your statutory rights due to the delay in delivery. Withdrawal from the contract due to the delay in delivery is only possible within the scope of the statutory provisions concerning delays in delivery.

 

§ 7 Retention of title 

(1) The delivered goods remain the property of Loewe until full payment has been received. Ownership of the delivered products is only transferred to you upon full payment of the purchase price. 

 

§ 8 Prices, vouchers, shipping costs and return costs in the case of cancellation

(1) All prices stated on the Loewe website include statutory VAT.

(2) Vouchers are non-purchasable price reductions that are issued by Loewe within the context of advertising campaigns. They can only be redeemed once. They may not be valid for all payment methods and may include a time limit for redemption. Compensation for lost value is excluded; this also applies in the case of cancellation or guarantee/warranty claims. No claim for reimbursement or reactivation of the voucher exists in the case of a return of the purchased item. In addition, vouchers are subject to separate terms, which are communicated via the advertising campaign.

(3) Shipping costs are stated on the order form and must be accepted unless the order is cancelled. The goods are shipped by a shipping partner that is indicated or selected in the Loewe shop. Loewe shall bear the transport risk, provided that the recipient is a consumer.

(4) In the case of cancellation, you shall bear the direct costs of the return (see "Cancellation policy"). The costs of the return usually correspond to the shipping costs, unless otherwise stated in the order confirmation.

 

§ 9 Payment terms and data protection

(1) You can only make payments for orders placed in the online shop using the accepted payment methods. The accepted payment methods are indicated in the online shop. Loewe assumes that you agree to receive invoices and credit notes exclusively in electronic form. You can change the preferred payment method stored in your user account at any time.

(2) Unless otherwise agreed, payments must be made in advance. If you choose a credit card or bank account (direct debit) as the payment method, your credit card account will be debited upon placement of the order. If you choose to pay by direct debit, by supplying your bank account details you authorise us to transfer the invoice amount from the nominated account. Your bank account will be debited within five working days of receipt of the initial SEPA direct debit mandate, and within two working days of receipt of each subsequent mandate. If the direct debit cannot be completed for reasons for which you are responsible, such as insufficient authorisation or the submission of incorrect bank account information, or if you cancel the purchase without being entitled to do so, you shall bear the cost of any repayment charges levied by the respective credit institution.

(3) Payment of the purchase price is due immediately upon conclusion of the contract (dispatch of the order confirmation). If the payment is due by a specific calendar date, you will be in default of payment unless the payment is received on or before this date.

(4) In the event of a default in payment, Loewe reserves the right to withhold deliveries and/or services pending receipt of full payment, and to demand statutory interest on arrears and damages due to the default. Your obligation to pay interest on arrears does not preclude Loewe from asserting further claims for damages as a result of the late payment.

(5) Depending on the payment method you have selected, your payment data will be transmitted to the respective payment service provider. The responsibility for your payment data is borne by the payment service provider specified in the instructions provided for the respective payment method. The processing of the payment is subject to the agreements you have concluded with your bank or credit institution.

 

§ 10 Material defect warranty, separate agreements on services and software

(1) Loewe provides services via commissioned partners (see §4). All agreed response times are only estimates and may vary in individual cases (e.g. if the equipment is in a location that is difficult to reach or if there is insufficient availability of parts).

(2) If you conclude separate agreements with the partners, they shall take precedence over these T&Cs. In principle, unless otherwise stated, the following shall be deemed to have been agreed upon:

Response times apply exclusively to spare parts and other parts essential to the functionality of the product (e.g., cables, hard drives, safety-related parts, operating systems).

Services can be provided by telephone or via online services, except for social media services or chat functions that are not offered via the website www.loewe.tv.

Where a defect is remedied by means of a replacement delivery, you are obliged to return the replaced items upon receipt.

(3) Unless otherwise agreed, the services do not include the following:

– configuration and calibration work that is not due to a defect or is preventive maintenance work or work that is not required for repair;

– work outside of normal business hours or at a different place of delivery to the place agreed upon;

– replacement of wearing parts (including mobile data carriers);

– installations within the customer's electrical systems;

– maintenance, transfer or updating of software or data; 

 

§ 11 Liability

(1) Claims for damages are excluded unless they are based on damage to health, life and limb resulting from a breach of essential contractual obligations (cardinal obligations). The same applies to liability for other damages resulting from an intentional or grossly negligent breach of duty on the part of Loewe, its legal representatives or vicarious agents. Significant contractual obligations are those obligations whose fulfilment is necessary for achievement of the contractual purpose.

(2) In the event of a breach of essential contractual obligations, Loewe shall only be liable for foreseeable damages that are typical for the contract if the breach is due to ordinary negligence, unless the claim is the result of damage to health, life and limb.

(3) Loewe shall be liable for ordinary negligence only in the case of damages that are due to a breach of essential contractual obligations which jeopardize the achievement of the contractual purpose, or to a breach of obligations upon which the proper performance of the contract depends. The liability for ordinary negligence is limited to foreseeable damages that are typical for the contract. This applies to all claims for damages, irrespective of their legal basis, and in particular to claims for tort. The liability in such cases shall be limited to EUR 500,000 per claim.

(4) The restrictions explained in the above paragraphs 1, 2 and 3 also apply to the benefit of the legal representatives and employees of Loewe, as well as partners and other fulfilment agents commissioned by Loewe in the event that claims are directly asserted against them.

(5) The provisions of the German Product Liability Act (Produkthaftungsgesetz) shall remain unaffected. Claims based on defects that are covered by a guarantee for the quality of a product, claims for fraudulently concealed defects and for damages to health, life and limb, as well as claims arising from negligence in the case of contractual negotiations that have already arisen at the time of the inclusion of these conditions, shall remain unaffected.

 

§ 12 Right of cancellation, cancellation policy 

1) For online purchases, you have a legal right of cancellation under distance-selling regulations. In this context Loewe hereby provides the following information in line with statutory requirements. Exceptions to the right of cancellation are stipulated in paragraph (2). In paragraph (3) you will find information about the cancellation policy and a sample cancellation form.

(2) The right of cancellation does NOT apply to contracts:

– for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery. The right of cancellation only exists if the seal of the packaging has not been removed;

or

– for the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer,

– where the consumer has expressly requested a visit by the operator in order to carry out urgent repairs or maintenance; this does not apply with regard to other services performed during the visit which the consumer has not expressly requested, or with regard to goods delivered during the visit which are not necessarily required as spare parts for maintenance or repair.

(3) In accordance with the legal regulations, Loewe hereby provides the following information about your right of cancellation:

 

 

CANCELLATION POLICY

 

Right to cancellation

You have the right to cancel this contract within a period of fourteen days without providing reasons.

The cancellation period is fourteen days from the date on which you or a third party designated by you takes possession of the goods.

In order to exercise your right of cancellation, you must inform Loewe of your decision to cancel this contract by means of a clear statement (e.g. via a posted letter, fax or e-mail). For this purpose you can use the enclosed sample cancellation form, however this is optional.

The deadline for cancellation will be met as long as you send the notification of your decision to exercise your right of cancellation before the end of the cancellation period.

Consequences of cancellation

Should you cancel this contract, we will reimburse all payments that we have received from you, including the cost of delivery (except for any additional costs resulting from the fact that you have chosen a different type of delivery than the standard delivery service offered by us) without delay and at the latest within fourteen days from the date on which your notice of cancellation was received by us. For this reimbursement we will use the same payment method that you used for the original transaction, unless we have expressly agreed otherwise with you. In no case will you be charged for this reimbursement.

We may refuse the reimbursement until we have recovered the goods or until you have proved that you have returned the goods, whichever occurs sooner.

You must return the goods to us immediately, or in any case no later than fourteen days from the date on which you inform us of your wish to cancel this contract. The deadline shall be met as long as you dispatch the goods within the 14-day period.

You shall bear the immediate cost of returning the goods.

You shall only be liable for any loss of value of the goods if this loss in value is due to excessive handling by you that goes beyond the extent necessary to verify their quality, features and proper functioning.

Contracts for services

If you have requested that the service commence during the cancellation period, you will be required to pay us a sum corresponding to the proportion of the services already provided by us (with respect to the total scope of the contractual services to be provided) before you exercised your right of cancellation.

 

END OF CANCELLATION POLICY

 

(4) Our cancellation form can be found at the end of these T&Cs.

 

§ 13 Final provisions

(1) Contracts concluded between Loewe and consumers are governed by the laws of the Federal Republic of Germany under exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). The statutory provisions restricting the choice of law and the applicability of mandatory regulations, in particular the state in which the customer is ordinarily resident as a consumer, remain unaffected.

(2) If the customer is a businessperson, a legal entity under public law or a special fund under public law, the court of jurisdiction for all disputes arising from the contractual relationship between the businessperson and Loewe shall be the location of the registered office of Loewe.

(3) Should individual provisions of this contract be or become legally invalid, the remaining provisions shall remain binding. Where possible, the ineffective provisions shall be replaced by the statutory regulations. However, where this would represent an unreasonable hardship for either contractual party, the contract shall become ineffective in its entirety.

 

Provider:

Loewe Technology GmbH,  Industriestraße 11, 96317 Kronach

Executive Management: Aslan Khabliev
Sitz der Gesellschaft: Kronach
Amtsgericht Frankfurt am Main: HRB 117013
Steuer-Nr. 228/19715673 2

 

NOTES on privacy

Please note that Loewe will store your data relating to the contractual relationship in accordance with § 28 German Federal Data Protection Act (Bundesdatenschutzgesetz) for the purpose of data processing. Loewe reserves the right to transfer this data to third parties (e.g. payment service providers and shipping companies) to the extent necessary for fulfilment of the contract.

 

Sample cancellation form (PDF)