Online shop

It is not possible to change the payment method after you have placed your order.

The timing of payment depends on the selected payment method:

• Credit Card / Apple Pay / Google Pay / Klarna / PayPal (via Stripe or Zaver): Your card will only be charged when the order is shipped, although an authorization for the full amount is made at the time of order.

• Prepayment (bank transfer): The full invoice amount must be paid in advance before the goods are dispatched.

• Zaver (e.g. installments or pay later): Payment terms are defined by Zaver and will be shown during the checkout process.

We offer the following payment methods in our online shop:

• Credit Card (Visa, Mastercard, Amex – via Stripe or Zaver)

• Klarna (Pay later, Pay in installments – via Stripe or Zaver)

• PayPal (via Stripe)

• Apple Pay & Google Pay (via Stripe, on compatible devices)

• Zaver (e.g. "Buy now, pay later", installment payment)

Please note: Available payment methods may vary depending on your country, device, and order value. The specific options applicable to your purchase will be shown at checkout.

Paying by credit card in our online shop is completely secure. We work with certified payment providers such as Stripe and Zaver, who use the latest encryption technologies (TLS/SSL) and 3D Secure authentication methods (e.g. Visa Secure, Mastercard Identity Check). Your credit card data is never stored on our servers and is processed exclusively via encrypted, secure connections.

The Loewe guarantee is 2 years and is a voluntary guarantee by the manufacturer. The legal rights are not restricted by the warranty. Thus, the benefits of the 2-year Loewe warranty are intended to supplement and not replace the rights granted by consumer protection law.

Further information can be found in our General Terms and Conditions.

In the order process, you can either select the billing address as the delivery address or specify a separate delivery address.

Standard shipping on loewe.tv is free of shipping costs.

We work with various shipping options to ensure that your order reaches you as quickly as possible. The specific service providers may vary as we always strive to choose the best option for our customers.

The delivery time varies depending on the product and an estimated delivery time will be shown to you directly during the ordering process.

If there is obvious transport damage, please do not accept the goods. If you have already accepted the damaged goods, please contact our LOEWE SUPPORT.

To return an item – whether within the scope of the right of withdrawal, due to a defect under statutory warranty, or within the scope of a warranty issued by Loewe – Loewe must be informed in advance about the intended return. Customers have the following options to do so:

1. The customer can fill out a return form provided by Loewe on the Loewe website (Retoure (loewe.tv)).
2. Visit LOEWE | Support to initiate a return.

For a return of a purchased product to Loewe – after prior examination by Loewe or an authorized partner – only the return form or to contact our SUPPORT. The original packaging must be used for the return to avoid transport damage.

Any refunds will be automatically made to the account used for payment. In the case of payment by invoice or prepayment, the refund will be made to the account from which the payment was made. In the case of payment by credit card, the refund will be made to the associated credit card account.

The product must be securely packed in the original carton. Therefore, keep it for the period of the revocation. Please return the product accessories with the product. The enclosed product enclosure form serves as a guide for this.