We are happy to offer professional and
prompt advice on all questions regarding your Loewe products.
Customer Care Centre:
Monday to Friday from 9.00 am - 5.00 pm
Closed on public holidays, Christmas and New Year's Eve
Responsible according to German data protection law is Loewe Technologies GmbH, postal address: Industriestraße 11, 96317 Kronach, Germany.
Which data is collected?
Our website collects personal information you actively provide (for example, when you sign up for a dealer contact or newsletter). Personal data is understood to be information about personal or factual circumstances of a specific or identifiable person. Furthermore, the website automatically collects user data arising from your access, ie. Host name of the accessing computer, IP address, user name, date and time of the respective access.
The website uses so-called "cookies". These are files that are stored on your computer during your visit at our website and that your browser "remembers". They serve to recognize regularly returning visitors of a page.
In addition, we use so-called counting pixels to support online advertising. These are small image files built into the website to collect traffic. This allows us to evaluate how many visitors visited our pages and which advertisements they accessed. The information collected with cookies and pixels does not include your name, address, telephone number or e-mail address.
For what purposes is the data used?
We use "your" data in accordance with the law to process your requests or fulfill any service requested by you. Processing and use of this data for advertising purposes as well as transmission to third parties is only done with your consent. You can revoke a given consent at any time with effect for the future. The text of our marketing consent form used on the website is: “I hereby agree to receive the Loewe Technologies GmbH Newsletter. Your personal data that we process for the purpose of sending the Newsletter will not be made available to third parties. You can unsubscribe from the Newsletter at any time with effect for the future by sending an email to email@example.com, calling 09261/99-500 or in the Newsletter. “
We process user data for the secure processing your order. Within the scope of the legal provisions, data may also be used to create usage profiles using pseudonyms for purposes of advertising, for market research and to suit our services as required, but only to the extent you have not exercised your statutory right to contradict the use of this data.
Counting pixels are used by us solely for statistical purposes to collect anonymous traffic.
We send newsletters to registered interested parties. If you have registered for our newsletter, we will collect, process and use your personal data exclusively for the distribution of the newsletter. A link to unsubscribe from the newsletter is included in every e-mail.
IP anonymisation has been activated on this website, so the IP address of the users of Google within the Member States of the European Union or in other contracting states of the Agreement on the European Economic Area is shortened beforehand. The full IP address will be transferred to a Google server only in exceptional cases and will be shortened there. On behalf of the operator of this website, Google will use this information to evaluate users' use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.
By a corresponding setting in your browsers` software you can prevent the storage of cookies. However, by doing so you may not be able to use all features of the website. Users may also prevent the collection of the data generated by the cookies and the use of the website (including your IP address) by Google and the processing of this data by Google when using the browser plug-in available at the following link. http://tools.google.com/dlpage/gaoptout?hl=de.
Our website uses Google Maps to present a site map. Google Maps is powered by Google. By using our website, you give your consent to the collection, processing and use by Google, one of its agents or third parties of the data collected or entered by you.
With your consent, which you have given as follows:
"I agree to the use of Facebook's visitor action pixel"
within our website, we use the "visitor action pixel" of Facebook Inc., Palo Alto CA, USA.
Users' behavior can be tracked by clicking on a Facebook ad after they have been redirected to the provider's website. This process is designed to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and may help to optimize future advertising efforts. The data collected are anonymous to us, they do not give us any conclusions about the identity of the users. However, the data are stored and processed by Facebook, a connection to the respective user might be possible and Facebook might use the data for its own advertising purposes according to the Facebook data usage policy, found at https://www.facebook.com/about/privacy/. You can enable Facebook and its affiliates to show ads on or outside Facebook. A cookie may also be stored for these purposes on your computer.
A consent to the use of the visitor action pixel may only be declared by users, who are above the age of 13. If you are younger, we ask you to ask your parents for permission.
Our website works with Vimeo, an internet service of Vimeo Inc. USA. Vimeo collects personal identifiable data in the United States when using such services. This data is mainly used for the provision of the services offered by Vimeo, but also forwarded to third parties. Data may also be used to promote Vimeo products, sometimes too to promote products of third parties. Data is stored at Vimeo on the basis of the data directive used there. The details can be viewed at https://vimeo.com/privacy.
Links to other websites
Questions about privacy?
For questions about privacy please contact:
Privacy@loewe.de or our hotline: 09261 - 99 500 (Mon - Fri 9:00 - 17:00, closed on weekends, public holidays, Christmas and New Year)
You can send your revocation concerning your objection to the use of pseudonym usage profiles for the purpose of advertising, market or opinion research or for the market needs suited design of the site, your revocation of the marketing consent form or your revocation of the newsletter registration to this address at any time.
In this Policy, the following terms shall have the following meanings:
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us. This definition shall, where applicable, incorporate the definitions provided in EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Loewe UK Limited, a limited company registered in England under company number SC 319411 whose registered address is at EK Business Park, 14 Stroud Road, Glasgow, G75 0YA UK
2.1 Our VAT number is GB905119252
2.2 We can be contacted by email at firstname.lastname@example.org
Site may contain links to other websites. Please note that We have no control over how
your data is collected, stored, or used by other websites and We advise you to check
the privacy policies of any such websites before providing any data to them.
4.1 As a data subject, you have the following rights under the GDPR, which this
Policy and Our use of personal data have been designed to uphold:
4.1.1 The right to be informed about Our collection and use of personal data;
4.1.2 The right of access to the personal data We hold about you (see section
4.1.3 The right to rectification if any personal data We hold about you is
inaccurate or incomplete (please contact Us using the details in section
4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal
data We hold about you (We only hold your personal data for a limited
time, as explained in section 6 but if you would like Us to delete it sooner,
please contact Us using the details in section 13);
4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6 The right to data portability (obtaining a copy of your personal data to reuse
with another service or organisation);
4.1.7 The right to object to Us using your personal data for particular purposes;
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 13 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information
4.3 For further information about your rights, please contact the Information
Commissioner’s Office or your local Citizens Advice Bureau.
5. What Data Do We Collect?
Depending upon the products used by you, We may collect some or all of the following personal and non-personal data:
5.3 business/company name;
5.4 job title;
5.6 contact information such as email addresses, mobile numbers and telephone
5.7 demographic information such as post code, preferences, and interests;
5.8 IP address;
5.9 web browser type and version;
5.10 hardware and operating system details;
5.11 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
5.12 Login names and passwords;
6. How Do We Use Your Data?
6.1 All personal data is processed and stored securely, for no longer than is
necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
6.2.1 Supplying Our products and services to you (please note that We require
your personal data in order to enter into a contract with you);
6.2.2 Personalising and tailoring Our products and services for you;
6.2.3 Replying to emails from you;
6.2.4 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing email@example.com);
6.2.5 Market research;
6.2.6 Product updates and upgrades;
6.3 With your permission and/or where permitted by law, We may also use your
data for marketing purposes which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
6.4 You have the right to withdraw your consent to Us using your personal data at
any time, and to request that We delete it.
6.5 We do not keep your personal data for any longer than is necessary in light of
the reason(s) for which it was first collected. Data will therefore be retained for
the following periods (or its retention will be determined on the following bases):
6.5.1 In the absence of specific legal, regulatory or contractual requirements,
our baseline retention period for records and other documentary evidence created in the provision of services is 7 years.;
7. How and Where Do We Store Your Data?
7.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
7.2 Your data will only be stored in the UK or Germany.
7.3 Data security is very important to Us, and to protect your data We have taken
suitable measures to safeguard and secure data collected.
7.4 Steps We take to secure and protect your data include:
7.4.1 detecting, investigating and resolving security threats. Personal data may be processed as part of the security monitoring that we undertake; for example, automated scans to identify harmful emails. We monitor the services provided to clients for quality purposes, which may involve processing personal data stored on the relevant client file. We have policies and procedures in place to monitor the quality of our services and manage risks in relation to your data.
8. Do We Share Your Data?
8.1 We may sometimes contract with third parties to supply products and services
to you on Our behalf. These may include payment processing, delivery of
goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
8.2 We may compile statistics about the use of Our Site including data on traffic,
usage patterns, user numbers, sales, and other information. All such data will
be anonymised and will not include any personally identifying data, or any
anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
8.3 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
9. What Happens If Our Business Changes Hands?
9.2 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.
10. How Can You Control Your Data?
10.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
10.2 You may also wish to sign up to one or more of the preference services
operating in the UK: The Telephone Preference Service (“the TPS”), the
Corporate Telephone Preference Service (“the CTPS”), and the Mailing
Preference Service (“the MPS”). These may help to prevent you receiving
unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
11. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where
such data is held). Under the GDPR, no fee is payable and We will provide any and all
information in response to your request free of charge. Please contact Us for more
details at firstname.lastname@example.org
12. Contacting Us
email@example.com. Please ensure that your query is clear, particularly if it
is a request for information about the data We hold about you.
Any changes will be immediately posted on Our Site and you will be deemed to have
alterations. We recommend that you check this page regularly to keep up-to-date.