General

In this case, please contact the dealer from whom you purchased the product first. They are your first point of contact for complaints or questions.

If you purchased your device from a retailer, please contact that partner first. Our certified dealers and service partners will help you quickly and reliably. Please use our Store Finder or the Service page for this purpose.

In many cases, a factory reset (reset to factory settings) or installing the latest firmware helps. Please check first whether your device has the latest software and then perform a reset. You can find instructions in the operating instructions or on our support page.

The steps to reset vary depending on the model. You can usually find the option in your device's settings menu under 'System' or 'Reset'. For exact instructions, please visit our Download page and enter your device model.

You can reach our customer service by email at [email protected] or by phone from Monday to Friday, 09:00 to 18:00, at +49 3222 1095 883.

All current operating instructions are available for download on our website under the menu item Support . Simply enter your model there.

You can find original accessories and spare parts in our online shop, from our customer support or from our authorized dealers.