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Onlineshop

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No, there is no minimum order value at loewe.tv.
Online registration is not mandatory for placing orders. You can also order as a guest. However, registration offers the advantage that your data is saved and you can track your order history.
Upon successful order placement, you will receive an order confirmation via email. If you haven't received an email, please check your spam folder and verify if your inbox is full, preventing further email reception. If you still haven't received an email, please contact our customer service.
Currently, we do not offer a gift wrapping service.
Ordering by phone and email is currently not possible.
It is not possible to change the payment method after your order has been submitted.

For international orders, we partner with ESW to provide you with a secure and localized shopping experience. Available payment methods depend on your country of residence and may include:

  • Credit and debit cards (e.g., Visa, Mastercard, American Express)

  • Digital wallets (e.g., Apple Pay, Google Pay, PayPal)

  • Buy Now, Pay Later providers (e.g., Klarna, Afterpay – if available in your country)

  • Local payment methods, such as Sofortüberweisung, iDEAL, or other country-specific solutions

All prices are displayed in your local currency, and any taxes, duties, or shipping costs are clearly visible before you complete your order. This way, you always know exactly how much you are paying.

The available options will be automatically displayed at checkout – based on your location.

So you can shop with complete peace of mind – your information is safe and your payment is protected.

The Loewe warranty is 2 years and is a voluntary manufacturer's warranty. The statutory rights are not limited by the warranty. Thus, the services from the 2-year Loewe warranty are to be understood as a supplement and not as a replacement for the rights granted by consumer protection law.

Further information can be found in our General Terms and Conditions.

Please do not accept the goods if there is obvious transport damage. If you have already accepted the damaged goods, please contact our LOEWE SUPPORT.

To return an item – whether under the right of withdrawal, due to a defect under the statutory warranty or a guarantee issued by Loewe – Loewe must be informed in advance of the planned return. The customer has the following options for this:

  1. The customer can fill out a return form provided by Loewe on the Loewe website (Return (loewe.tv)).
  2. Visit LOEWE | Support to arrange a return.

To return a purchased product to Loewe – after prior inspection by Loewe or an authorized partner – only the return form must be used or our SUPPORT must be contacted. The original packaging must be used for the return to avoid transport damage.

Any refunds will be made automatically to the account used for payment. If payment is made by invoice or prepayment, the refund will be transferred to the account from which the payment was made. If payment is made by credit card, the refund will be made to the associated credit card account.

The product must be securely packed in its original packaging. Therefore, keep it for the duration of the revocation period. Please return the product accessories with the product. The enclosed form product leaflet serves as a guide.
During the order process, you can either select the invoice address as the delivery address or specify a separate delivery address.

Shipping costs depend on your delivery country, the selected shipping service provider and the order quantity. For international orders via our partner ESW, all shipping costs will be displayed transparently at checkout – including any applicable customs duties and taxes.

So you know exactly what the total costs will be before you buy. There are no hidden fees when receiving your order.

The available shipping options and delivery times are also displayed at checkout, depending on your location.

The delivery time depends on the destination country and the selected shipping method. For international orders via our partner ESW, you will receive a specific indication of the estimated delivery time at checkout, based on your location.

Once your order has been shipped, you will receive a tracking link that allows you to track the status of your delivery in real time at any time.

Please note that in individual cases (e.g. customs clearance or public holidays in the delivery country) there may be delays.

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